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Shipping & Delivery

Can someone else accept delivery for me?

Yes. A family member or an authorized representative can sign for and take possession of your vehicle on your behalf.

What happens at handover / delivery?

The driver brings your vehicle to your delivery address. Take a moment to inspect it, sign the delivery acceptance, and it's officially yours.

When will my machine be delivered?

Once your Bill of Sale is signed, our logistics team schedules transportation (usually 1–3 business days). We'll propose a delivery date and a two-hour time window for your appr…

How much does shipping cost, and where do you deliver?

Your transportation charge is shown up front on your Purchase Agreement and invoice — there are no surprises later. We deliver throughout the continental United States. We do no…

Can I track my machine?

Yes. Once your vehicle is in transit, you can follow its live GPS location, route progress and estimated arrival on the Tracking page.

Can I contact the driver?

Your driver will call you about an hour before delivery to make sure everything goes smoothly.

What if my machine is damaged in transit?

We use only fully insured, professional carriers, and the risk of loss stays with us until you've had a reasonable chance to inspect the machine and sign the delivery acceptance…

What do I need ready for a machine to be delivered?

A machine arrives on a lowboy or step-deck trailer, and the driver needs somewhere to put it down safely. Before your delivery window, please have:Firm, level ground the truck c…

Account & Support

How do I update my account details or delivery address?

You can update your details any time in your account settings. If you need to change your delivery address after a purchase, please contact us so we can update your documents ac…

Is my personal information safe?

We use your information only to process your purchase, title and delivery, and we handle it in line with applicable U.S. privacy and payment laws.

Vehicle Info & Titles

What is the 140-Point Pre-Delivery Inspection Report?

It's the report included with every machine, and it's built around the things that decide whether a machine is worth buying: hours, hydraulics and undercarriage. It covers:Ident…

What information and documents do I get for each machine?

Every listing has its own Vehicle Package you can open right from the page: a full Specifications Sheet (year, make and model, engine hours, operating weight, engine and horsepo…

Is there a CARFAX or history report for heavy equipment?

No. CARFAX only tracks road vehicles through state title and registration records, and equipment isn't titled or registered, so no equivalent national history database exists. A…

Do all machines come serviced and inspected?

Yes — every one is serviced and goes through a complete pre-delivery inspection before it reaches you, so it's ready from day one. Depending on what each needs, our service typi…

Buying Process & Order Status

When will my machine be delivered?

Once your Bill of Sale is signed, our logistics team schedules transportation — usually 1–3 business days depending on your location and carrier availability. We propose a deliv…

How do I track my order?

You can follow every stage from your Order Status page at any time. Once your vehicle is in transit, you also get live GPS tracking to see its location and estimated arrival, an…

What is the Bill of Sale for a machine?

It's the document that transfers ownership of the machine to you, and we send it through DocuSign once your payment clears. It identifies the machine by serial number and record…

Can I cancel my order after buying?

A signed Purchase Agreement is a binding commitment to purchase, but you're well protected. If we're ever unable to deliver, we refund every amount you've paid within one busine…

Can I view or inspect a machine in person before I buy?

No — we don't offer in-person viewings or inspections. Every listing is live and available to all buyers at once, so it could be purchased by someone else while a viewing was be…

Registration & Membership

What's included with my membership?

Every purchase comes with our buyer protections: a 30-Day Money-Back Guarantee, a 90-Day Limited Warranty (up to 200 hours), nationwide delivery, and phone support.

State-Specific Information

Where do you deliver in the United States?

We deliver throughout the continental United States (the lower 48 states). Your transportation charge is shown up front on your Purchase Agreement and invoice. We don't add sale…

Do you deliver to Alaska or Hawaii?

No. We do not deliver to Alaska or Hawaii at this time. We deliver throughout the continental United States only.

Do I need to register a machine, and what about sales tax?

No registration and no DMV. Equipment used off-road isn't titled or plated, so there's nothing to file after delivery — your Bill of Sale is your proof of ownership. Two things …

Warranty & Buyer Protection

What does the 90-Day Limited Warranty cover, and what's excluded?

Your warranty is valid for 90 days or 200 hours after delivery, whichever comes first, at no extra cost. It covers engine, hydraulic pump, cylinders & valve, swing system, f…

How does the 30-Day Money-Back Guarantee work?

You may return your vehicle for any reason within 30 days of delivery. Just let us know by 8:00 PM on the last day of the return period.

How do I return my machine, and how soon will it be collected?

Simply notify us by email. After your timely notice, we'll collect the vehicle from your delivery address within three business days, at no charge to you.

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