Not the one? Send it back within 30 days
Buying online shouldn’t feel like a gamble. Live with your car for a full 30 days — if it’s not right, we’ll collect it free and refund you.
30 days to fall in love with it
A quick spin around the block tells you almost nothing. So we give you a full 30 days to really live with your car — the school run, the commute, the weekend trip. Drive it as much as you like; there is no mileage limit on the guarantee.
If it doesn’t fit your life the way you hoped, just let us know. We’ll arrange free collection and get your refund moving — no drama, no pressure.
- Any reason counts — you don’t owe us an explanation.
- No mileage limit — ordinary use is never deducted from your refund.
- Free collection — we pick the car up from your delivery address.
Three simple steps
Notice is on time if it's sent by 8:00 p.m. local time on the last day of your 30-day window.
Step 1 — Tell us
Contact our team
Let our Customer Experience team know by email, certified mail or live chat within 30 days of delivery.
Step 2 — We collect
Free pickup, your window
We’ll collect the car from your delivery address within three business days, at no charge to you.
Step 3 — Get refunded
Money back to you
Once we’ve collected the car and confirmed its condition, your refund is initiated within 48 hours to your original payment method.
What to keep in mind
The guarantee is generous and straightforward — here's exactly how it works.
Only two things, both documented: the reasonable cost to repair new damage caused after delivery, supported by photos and an invoice or estimate, and the replacement cost of missing keys, accessories or documents.
That is the whole list. We won’t deduct for ordinary use, pre-existing damage, carrier damage, faults that were already there at delivery, reconditioning, depreciation, administrative fees, a title delay at the DMV or lost profit.
As far as you need to. There is no mileage cap on the 30-day guarantee, and ordinary use can’t be deducted from your refund — that is written into your Purchase Agreement, not just promised here. Keep the keys, accessories and documents together and make the car available at the delivery address for collection.
Refunds are initiated within 48 hours after we collect it and confirm its condition, and are sent back to the same account or payment source you originally used. If we ever propose a deduction, it comes to you itemized in writing.
If the title has already been issued to you, we’ll simply ask you to help reassign it back to us once your refund is confirmed. We won’t hold back more than $150 while that is sorted out.
Your car travels fully insured in transit. Once it’s delivered, you’ll arrange the auto liability insurance required by your state before driving on public roads — and you remain responsible for the car until we collect it, apart from anything caused by us or our carrier.
Layered protection, start to finish
The 30-day money-back guarantee sits alongside your 90-day limited warranty and a full 206-point inspection — three layers of confidence on every car we sell.
Buy with zero second-guessing
Find a car you love, knowing you’ve got 30 days to be sure.