Not the right coach? Send it back within 30 days
You cannot tell whether a coach suits you from a walkthrough. Take a real trip in it for 30 days — if it isn’t right, we’ll collect it free and refund you.
30 days to actually live in it
An RV only shows you what it is once you sleep in it, cook in it and park it somewhere awkward. Thirty days covers a real trip, not a lap of the lot — and there is no mileage limit on the guarantee, so take the trip you had in mind.
If the layout does not work, the bed is too short or it simply does not suit how you travel, tell us. We’ll arrange free collection and get your refund moving.
- Any reason counts — including a layout that looked fine in photos.
- Take a real trip — no mileage limit, and ordinary use is never deducted.
- Free collection — driven or hauled back, the way it came to you.
Three simple steps
Notice is on time if it's sent by 8:00 p.m. local time on the last day of your 30-day window.
Step 1 — Tell us
Contact our team
Let our Customer Experience team know by email, certified mail or live chat within 30 days of delivery.
Step 2 — We collect
Free pickup, your window
We’ll collect it from your delivery address within three business days, at no charge. Tell us if access has changed since delivery so we send the right equipment.
Step 3 — Get refunded
Money back to you
Once we’ve collected it and confirmed its condition, including the house systems, your refund is initiated within 48 hours to your original payment method.
What to keep in mind
The guarantee is generous and straightforward — here's exactly how it works.
Only two things, both documented: the reasonable cost to repair new damage caused after delivery, supported by photos and an invoice or estimate, and the replacement cost of missing keys, accessories or documents.
That is the whole list. We won’t deduct for ordinary use, pre-existing damage, carrier damage, faults that were already there at delivery, reconditioning, depreciation, administrative fees, a title delay at the DMV or lost profit.
Properly — that is the point. There is no mileage cap on the 30-day guarantee, and running the water, propane, furnace and generator is expected rather than penalized, because ordinary use can’t be deducted from your refund. Emptying the tanks before collection is appreciated but not a condition. Keep the keys, manuals and accessories together and make it available at the delivery address.
Refunds are initiated within 48 hours after we collect it and confirm its condition, and are sent back to the same account or payment source you originally used. If we ever propose a deduction, it comes to you itemized in writing.
If the title has already been issued to you, we’ll simply ask you to help reassign it back to us once your refund is confirmed.
It travels fully insured in transit. Once delivered, arrange your own cover before driving it on public roads — a motorhome usually needs a dedicated RV policy rather than a standard auto policy, and a towable needs to be listed too. You remain responsible for it until we collect it.
Layered protection, start to finish
The 30-day money-back guarantee sits alongside your 90-day limited warranty and a full 254-point inspection covering the chassis and the house — three layers of confidence on every coach we sell.
Buy the coach that fits how you travel
Find an RV you like, knowing you have 30 days and a real trip to be sure.